Got Any Questions? We've Got Answers
FAQ
Payments
What are the payment options
We accept all major credit cards and PayPal. Also we offer Sezzle which gives an opportunity to split your entire order into 4 interest-free payments over 6 weeks.
What is your return policy?
Our return policy lasts 30 days from the date you receive the product ( IE sign over from your local postal service) . If 30 days have gone by since, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do note that return postage fees will not be covered by us. We do recommend emailing our support team for full inquiry details.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your payment merchant .
What is your cancellation policy?
Upon purchase of your order, you will have up to 24 hours to cancel your order. We will provide a full refund if you cancel your order within 24 hours. However, if 24 hours have passed since you made the order, you will have to wait for your parcel to arrive before you can return them to us.
I haven’t received my refund yet, what can I do?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us via the contact form on our site.
Shipping
How Long Will Order Processing Take?
Orders typically take up to 3-5 days to process before they ship – excluding weekends and holidays. During Holidays processing times may take up to 14 days.
How Long is The Shipping Time?
U.S orders will be shipped via USPS and International Orders will be shipped depending on the fulfillment center the product is from. According to our experience the average time in transit is the following:
Transit times to United States: 7 - 15 Business days
Transit times to International: 8 - 16 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issues are the responsibility of the shipping company.
Will I Receive a Tracking Number?
The order tracking number will be uploaded into the order details as soon as the package is shipped. The automated email will be sent out.
What Courier Will Be Used For The Delivery?
Usually we use USPS priority mail for USA and International shipments.
I Ordered More Than 1 Item, and I Have Only Received One Item, Why is That?
We do our best to reduce cost on your end so that you don't have to pay high taxes/premiums to get your items ! If you place an order with us for multiple items it is more than likely going to be shipped in more than one package. Please allow some time for all of your items to arrive.
Do I have to Pay Any Tariffs or Custom Tax On The Products?
Prices revealed on your respective receipt MIGHT be different from what you ordered but please do not worry! Usually what our fulfillment center would do is to mark as extremely low prices or mark the items as gifts altogether. This is to prevent tariffs/custom import duties being incurred on your end as for certain countries these additional charges are extremely costly.
I Placed an Order But I Didn’t Receive a Confirmation Email… What’s Going On?
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email , please email our support team via the contact form on our site
What If I Am Not Home During The Delivery?
Anyone at home can receive the package on behalf of the customer. Usually the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office.
I Want To Change My Order / Address, Can I?
Though we highly encourage you to double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made. We process orders the same day they are placed. If a change needs to be made to your order please contact us via the contact form on our site or email us at support@buddhatrends.com ASAP and we will do our best to accommodate that change, BUT we can not make any promises. If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order. In that case, you can send the wrong item to the nearest Regional Warehouse and once received we can send out a corrected item. Please contact us to find out where the nearest Regional Warehouse is from your country.
Does our store have any coupons or promotions?
Please sign up to our newsletters to receive our coupons or promotions.
I Have a Question That is Not Yet Answered Here
Please contact us via email and we will be happy to answer any of your questions